Compliments, Suggestions or Complaints Form

At HappinessFirst we value feedback about our services. We see feedback as an opportunity to enable continuous improvement across all our areas of delivery.

  • Your compliments help us know what you enjoy, and help us celebrate the HappinessFirst Magic.

  • Provide any feedback to help us improve our services.

  • We want to know when you are happy but we also want to know when you aren’t. If your experience  has left you unhappy please share this with us. A complaint can be made about a service, a person or something you have experienced and can be made by a participant, parent, family member, friend, advocate or support person.

  • You can remain anonymous or leave us your details.

  • Paper copies can be posted to us at 1377 Point Nepean Road Rosebud 3939 or popped into our on-site feedback post box - you will find one at all our locations. This form is also available online, visit  www.HappinessFirst.com.au

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Attach copies of documentation that may help us investigate your complaint/feedback. e.g. letters, references, emails

Please note, if you remain anonymous we won't be able to provide you with the outcome of this complaint/feedback.