Participant Orientation Checklist

This checklist must be reviewed and signed by the participant and/or representative to confirm that they have the knowledge and understanding of our organisational processes and procedures.

Participant to ✓ when they have been informed and understood each process

Rights and responsibilities

How to exercise rightsAble to have an advocate of choiceChoose and control service delivery and life decisionsMaintain and strengthen cultural, spiritual and other identitiesParticipate in communityPursue own interests and preferences in short and long termInterpreter access

Complaints and feedback procedure

How to make a complaintHow to give feedbackHow to complete satisfaction surveys

Incident procedure

Reportable incident – what is it?How to report an incidentReportable incident reporting processHow and when reportable incidents are notified to the NDIS Commission (immediately or within 24 hours for the most serious incidents; within 5 business days for others)

Privacy and confidentiality

How my personal information is collected, used and storedHow I can access information held about meHow my consent is sought before information is shared

Medication management and support

How medication and health-related support is provided and recordedWho to tell about medication changes, side effects or concerns

Charter of Rights and NDIS Code of Conduct

Information about the service including

Operating hours and locationsOur servicesPoint of contact – who to contact, contact detailsReasons for withdrawal and supports available

Information from our organisation on eligibility for service access

Actively engaged in developing planning strategies

Advised of holistic, collaborative and strength-based approach.

Advised of holistic, collaborative and strength-based approach, including family and carer capacity building strategies

Informed that have the right to live in safe environment free from abuse

Notes

This organisation has informed me of policies and procedures relevant to my support plan. I understand my rights and responsibilities during my time with this organisation

Participant’s Name (or Advocate) *

Date *

Participant’s Signature (or Advocate) *

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HappinessFirst Team Members Name

Date

Signature

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